Moves from Unknown to Intent. Someone the brand has never reached arrives with intent already formed, handed across by a partner or a platform's own answer: the handoff is the first thing known about them.
Questions answered from here— 1
Compose from here— 4
Unknown to Intent can stand in 4 roles across the patterns this model declares. Pick one and the answer is drawn here, from the published graph.
- board → holds Events, Surface, Channel · the question
- board → holds Journeys, Events · the question
- board → holds Campaign, KPIs, Metrics, Metric Formulas, Signals, Events, Journey States, Consumer States · the shape
- board → holds Identity Levels, Journey States, Events, Time Windows · the shape
Related— 5
- belongs to journey →AcquisitionJourneys
- from state →UnknownJourney States
- to state →IntentJourney States
- triggered by →Partner handoffEvents
- grounds on →ConsumerEntities