Which facts move a person between positions, and where are those facts captured?
Asked from Established to Established, a Journey Transitions: A repeat conversion by an account holder in good standing: the stay that is also an act. It is the diagonal of the retention matrix, the move that keeps a person where they are, and the population every rate of leaving is read against.
Markdown gives the tables as they read here. The file gives every path as one line per step, which opens in a spreadsheet and pivots into whatever you need.
1 channel reached
The whole answer is drawn here; the file beside it carries it away.
Established to Establishedtriggered by →Conversioncaptured on →Call Center →Phone Call
Drawn as a chain ·how this question is walked