Who a consumer is and where they stand: identity, journey state, preference, propensity and history, at the person grain.
Questions answered from here— 1
Compose from here— 3
Consumer Intelligence can stand in 3 roles across the patterns this model declares. Pick one and the answer is drawn here, from the published graph.
- board → holds Goals, Metrics · the question
- board → holds Campaign Purpose, Campaign, Goals · the question
- board → holds Signals · the question
Related— 12
- is evaluated by →Account Activation RateMetrics
- is evaluated by →Reactivation RateMetrics
- is evaluated by →Retention RateMetrics
- is evaluated by →Lapse RateMetrics
- is evaluated by →Likely-to-Lapse RateMetrics
- answers goal →EngagementGoals
- answers goal →Retention & ReactivationGoals
- advises purpose →OnboardingCampaign Purpose
- advises purpose →RetentionCampaign Purpose
- advises purpose →EngagementCampaign Purpose
- advises purpose →ReactivationCampaign Purpose
- grounds on →MeasureEntities
Pointed at by— 6
- is informed by →Account Registration FunnelSignals
- is informed by →Resolved Lead InputSignals
- is informed by →Fulfilment Outcome FeedSignals
- is informed by →Lapse DetectionSignals
- is informed by →Propensity ScoringSignals
- is informed by →Consent RecordSignals