Sustain an active consumer relationship and reduce preventable lapse.
Also called Customer retention
Compose from here— 1
Retention can stand in one role across the patterns this model declares. Pick one and the answer is drawn here, from the published graph.
- board → holds Intelligence, Campaign, Goals · the question
Related— 1
- grounds on →CampaignEntities
Pointed at by— 2
- is purpose of →Retention campaignCampaign
- is advised by →Consumer IntelligenceIntelligence