After what interval of inactivity does a journey presume a person has stepped back?
Asked from Retention & Reactivation, a Journeys: A relationship-lifecycle path: established, at risk, likely to lapse, lapsed, and reactivated.
Markdown gives the tables as they read here. The file gives every path as one line per step, which opens in a spreadsheet and pivots into whatever you need.
1 time window reached
The whole answer is drawn here; the file beside it carries it away.
Retention & Reactivation times out after Lapse window.
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Other questions answered from Retention & Reactivation— 3
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